Introduction​

Bare-Hugs (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect personal information.

 

What Personal Information We Collect

We collect personal information that is reasonably necessary for the operation of Bare-Hugs. This may include:

• Full name

• Email address

• Phone number

• Age or date of birth (where relevant to eligibility)

• Payment details (processed securely via third-party payment providers)

• Information provided during registration, event sign-up or mentor application

• Communication records (e.g., emails or contact form enquiries)

We only collect information directly from you, unless it is unreasonable or impracticable to do so.

 

Purpose of Collection

We collect personal information for the primary purpose of:

• Registering participants and mentors

• Managing webinar attendance and mentoring sessions

• Communicating program information and updates

• Processing payments

• Maintaining safeguarding and duty of care obligations

• Improving our services

• Complying with legal and regulatory requirements

We only use personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect.

We do not sell, rent, or trade personal information to third parties.

 

Direct Marketing

From time to time, we may send information about upcoming sessions, initiatives or relevant updates. You may opt out of receiving communications at any time by clicking “unsubscribe” or contacting us directly.

We will not use your personal information for unrelated marketing purposes without your consent.

 

Disclosure of Personal Information

We may disclose personal information to:

• Service providers who assist in delivering our services (e.g., webinar platforms, payment processors, website hosting providers)

• Professional advisers (e.g., legal or accounting services)

• Authorities where required or authorised by law

All third-party service providers are required to handle personal information securely and only for the purpose of providing their services to Bare-Hugs.

We do not disclose personal information overseas unless necessary for service delivery (e.g., cloud storage providers), and we take reasonable steps to ensure compliance with Australian privacy standards.

 

Data Security and Protection

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification

• Disclosure

These steps include:

• Secure password-protected systems

• Restricted administrative access

• Use of reputable encrypted platforms

• Secure storage of digital records

While we take reasonable precautions, no online system is completely secure. We encourage users to take appropriate steps to protect their own information online.

 

Data Retention and Deletion

We retain personal information only for as long as it is reasonably necessary for:

• The purpose for which it was collected

• Legal or regulatory obligations

• Record-keeping and safeguarding requirements

Once personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

 

Access and Correction

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, out-of-date, incomplete, or misleading.

Requests can be made in writing using the contact details below. We will respond within a reasonable timeframe.

 

Anonymity and Pseudonymity

Where lawful and practicable, individuals may interact with Bare-Hugs anonymously or using a pseudonym. However, certain services (such as webinar registration or mentor participation) require identification for safeguarding and administrative purposes.

 

Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.

We will investigate complaints promptly and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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Last Updated: 08 March 2026